How does an eSIM work?

An eSIM is a digital SIM card embedded in your modern smartphone. Simply scan our QR code to download the data plan, and active it instantly without needing a physical chip.

Will I keep my original phone number?

Yes! You can use our eSIM purely for data while keeping your primary line active for calls and texts from your home provider (ensure data roaming is off on your primary line to avoid fees).

When is the eSIM activated?

Activation typically happens automatically the moment you connect to a supported network at your destination. Your plan duration starts then.

What payment methods do you accept?

We securely process payments via Stripe, Apple Pay, Google Pay, and all major credit cards.

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Refund Policy

Our digital delivery guarantee.

Because Datago eSIMs are delivered digitally and instantly via QR code, they cannot be returned in the traditional sense once activated.

Refunds

If you experience network failures or cannot connect due to technical issues on our end, we offer a full refund within 30 days of purchase. Unactivated eSIMs can also be refunded within 6 months. To be eligible for a refund, please contact our support team with your order number and ICCID.

Please note: We cannot refund data plans that have already been fully consumed by the user device.

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