What is an eSIM?
An eSIM is a digital SIM that allows you to activate a cellular plan without using a physical SIM card.
How do I know if my phone supports eSIM?
Dial *#06# on your device. If an EID appears, your device supports eSIM.
Can I use both physical SIM and eSIM at the same time?
Yes, most newer smartphones support dual SIM mode using one physical SIM and one eSIM.
Can I switch eSIMs between devices?
Most of our eSIMs are reusable and can be reinstalled if deleted. As long as the package type isn't marked "single-use," switching between devices is typically no issue.
Do I need internet to activate an eSIM?
Yes, you typically need a data or Wi-Fi connection to download and activate an eSIM profile.
Are eSIMs secure?
Yes, eSIMs use encrypted connections and are generally as secure as physical SIM cards.
What happens if I delete my eSIM?
With Data Go, most eSIMs can be reinstalled. If your plan is not labeled as "single-use," you're safe to reinstall or switch devices.
Can I travel with an eSIM?
Yes! eSIMs are perfect for travel, letting you switch data plans instantly without changing physical SIMs.
How long does eSIM activation take?
Activation usually takes just a few minutes after scanning the QR code or entering activation info in your device settings.
Will my eSIM work immediately after purchase?
Yes, eSIMs from Data Go are activated instantly or scheduled by validity time once installed. No delays.
What countries can I use my eSIM in?
We support over 200 countries and regions. Check the coverage map on each product page for details.
Can I install the same eSIM multiple times?
Most of our eSIMs are reusable unless marked single-use. If you're switching devices, just re-scan or reactivate the plan within your account.
